Spa Receptionist Supervisor

Position overview:
To manage and oversee the daily operations of the Spa reception area, ensuring an exceptional guest experience aligned with the hotels's five-star standards. The Head Receptionist coordinates guest bookings, manages the reception team, and supports the Spa Manager in maintaining smooth administrative and service functions within the Spa.

Requirements:

• Minimum of 3–5 years’ experience in Spa or hospitality front desk operations, preferably in a four or five-star environment.
• At least 2 years’ supervisory or team-leading experience.
• National Senior Certificate (Matric) or equivalent (Essential).
• Diploma or certificate in Hospitality Management, Spa Management, or related field.
• Additional customer service or leadership training will be advantageous.
• In-depth understanding of Spa operations and wellness service protocols.
• Knowledge of luxury hospitality service standards.
• Strong familiarity with booking and point-of-sale software (e.g., ESP Systems, Opera, or similar).
• English proficiency
• Exceptional communication and interpersonal skills.
• Superior organisation and coordination abilities.
• High proficiency in MS Office Suite (Excel, Word, Outlook).
• Competence in handling confidential guest information.

• Ensure seamless guest service and professional front-of-house operations.
• Optimise Spa bookings to maximise treatment room utilisation and revenue.
• Maintain accurate administrative records and reporting for the Spa Manager.
• Supervise and mentor Spa reception staff to uphold professionalism and service excellence.
• Implement and maintain Hotel hospitality standards, ensuring consistency and guest satisfaction.
• Supervise, train, and schedule Spa reception staff to maintain efficiency and service excellence.
• Manage all reservations, cancellations, and confirmations through the Spa software system (e.g., Premier Spa, ESP, or similar).
• Welcome guests, provide accurate treatment information, and ensure smooth check-in and check-out procedures.
• Handle guest complaints or queries politely, efficiently, and in line with company policy.
• Coordinate with therapists, housekeeping, and other departments to ensure seamless service flow.
• Oversee financial transactions, including payments and daily cash-ups, ensuring accuracy and compliance.
• Maintain administrative records, prepare daily, weekly, and monthly front-office reports for the Spa Manager.
• Monitor stock levels of Spa-related retail and operational items, reporting shortages timeously.
• Ensure compliance with health, safety, and hygiene standards within the reception area.
• Assist in implementing marketing promotions, retail product displays, and Spa membership initiatives.