To
assist the Front Office Manager in efficiently planning and co-coordinating the
operations of the Front Office Department, so as to conform to the Hotel’s
standards.
Verify that all delegated duties
are carried out in accordance with the
Hotel’s standards and checklists, and
with Management instructions.
Conduct frequent spot-checks within
the Front Office Department, with
regard to procedures and service, and reports
to the Front Office Manager.
Assist the Front Office Manager in
implementing all SOP(s) and monitoring
their professional execution.
Monitor compliance of staff with
grooming and hygiene, and with safety
regulations and procedures as well as
SOP(s) at all times.
Conduct daily briefings with staff
members to share information and resolve
work issues.
Provide regular feedback to staff
members on their performance, and
assists the Front Office Manager in the
performance evaluation
of subordinates.
Assist in providing on-the-job
training and coaching sessions in order to
develop knowledge and competencies
of subordinates.
Ascertain that billings are done
accurately and payment is settled upon
departure of guests, in accordance with
the Hotel’s policy.
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