Call Centre Service Advisor

PURPOSE OF THE JOB:

In this role, the goal is to provide excellent customer service, resolve problems efficiently, and enhance customer satisfaction.

KEY RESPONSIBILITIES: 

• Liaising telephonically/written with customers and retailers
• Solving customer education calls by providing technical product knowledge by performing ‘First-line support’
• Ensuring service targets are met – KPI’s
• Daily Sirius system management and Amazon Telephony system
• Ensuring customer satisfaction rate according to the company standards
• Reporting on all outstanding calls
• Attending and solving of customer queries via Service Manager, internet and from retail stores

MINIMUM REQUIREMENTS:

• Matric
• 1 Year Call Centre Experience
• Good communication skills
• Must be able to speak English fluently