Service Advisor

KEY RESPONSIBILITIES: 

• Maintain high service levels, coordinating service partners.
• Scheduling of New Calls and screening of completed service calls daily.
• Daily feedback for dealer query reports.
• Debriefing of service partners, agents and Staff techs.
• Release service calls from hold when parts are issued.
• Support techs to achieve the NPS, 2 Day rate , 10 day rate and First time fix rate.
• On Sirius System run daily status report on all ASCs
• Call customers to improve NPS rate for the branch
• Processing of exchange to Product exchange status
• Coordinate deliveries of service exchanges.
• Run technician stock list for audit
• Coordinate Service calls for parts required.
• Support in counting of SCR stock and processing of SCR invoices
• Support during yearend stock counts.

MINIMUM REQUIREMENTS:

• A minimum of Grade 12 with proven experience in a similar environment
• Strong communication skills, both written and verbal.
• Working knowledge of SAP and Excel will be a prerequisite
• Prior experience in dealing with customer queries and handling complaints.

• Strong administration and customer relation skills