Client liaison and professional client relationship;
Answer and action all incoming calls;
Communicate with the client, technicians and management;
Provide proactive support of alarms, CCTV communication, overactive and inactive reports;
Assist admin with maintenance of database, zones, user etc.;
Adhere to all instructions by management;
Ensure all alarms and CCTV alarms are always actioned in accordance with the prescribed procedures;
Undergo on-the-job training and personal development on company policies and procedures according to functional requirements;
Must be able to work shifts, after hours, public holidays and weekends;
Sound knowledge of company disciplinary procedures;
Be prepared to be on standby on off days as scheduled;
Preferred qualifications/attributes/skills:
PSIRA certification Grade C or higher;
Grade 12 or equivalent qualification;
2+ years’ experience with alarms/CCTV Call Centre will be advantageous;
Knowledge and experience of listener Monitoring platform
Knowledge and experience of Ajax, Secutel and Videofied alarm systems
Experience in alarm and CCTV fault finding capabilities
Electronic occurrence book (online intelligence/Ciims) knowledge would be an advantage;
Knowledge and experience on response 24, CASI and or Aura dispatch App
Relevant experience in MS Office and related monitoring software platforms;
Knowledge of alarms, CCTV, access control and surveillance systems;
Knowledge and experience in Event Based CCTV monitoring
Ability to operate with confidence under pressure and during emergencies;
Good communication skills in English and one other South African language;
Proven track record in the Electronics Security Industry;
Clean disciplinary, criminal and credit record;
Own transport;
Employment consideration will be in accordance with the Employment Equity Act requirements Should you not hear from us within 14 days after closing date, your application should be considered unsuccessful
Originally posted on WakandaJobs.com - Source: www.wakandajobs.com
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