Housekeeping Attendant

Graceal Holdings Limited (Maison Prive Apartments) is seeking Housekeeping Attendants for its location in Nakonde, Zambia. This role is crucial for maintaining the high standards of cleanliness and guest satisfaction within the apartments.

Roles and Responsibilities

• Clean and prepare guest apartments, bedrooms, bathrooms and other accommodation facilities to the required standards.
• Change bed linen, replace towels and replenish toiletries and other guest supplies.
• Maintain cleanliness and hygiene in shared spaces, corridors, reception areas and other common facilities.
• Inspect rooms and apartments to ensure they are properly cleaned and ready before guest check-ins.
• Report maintenance issues, damaged furniture, faulty equipment and missing supplies to the appropriate personnel.
• Ensure cleaning materials and equipment are properly used, stored and maintained.
• Handle guests' personal belongings and property with care while respecting their privacy.
• Follow established cleaning schedules and housekeeping procedures.
• Collect and manage used linen and towels in accordance with the facility's laundry procedures.
• Respond to guest housekeeping requests promptly and professionally.

Requirements

• Grade 12 Certificate is preferred.
• Previous housekeeping or cleaning experience is an added advantage.
• Good attention to detail and knowledge of hygiene and cleaning standards.
• Honest, reliable, organised and respectful of guest privacy.
• Ability to perform routine physical duties.

General Requirements

• Must be honest, reliable, disciplined and professional.
• Good communication and teamwork skills.
• Customer-focused and committed to quality service.
• Willingness to work shifts, weekends and public holidays where required.
• Ability to work under pressure and meet operational expectations.
• Relevant hospitality industry experience is an added advantage.

Responsibilities

• Clean and prepare guest apartments, bedrooms, bathrooms and other accommodation facilities to the required standards.
• Change bed linen, replace towels and replenish toiletries and other guest supplies.
• Maintain cleanliness and hygiene in shared spaces, corridors, reception areas and other common facilities.
• Inspect rooms and apartments to ensure they are properly cleaned and ready before guest check-ins.
• Report maintenance issues, damaged furniture, faulty equipment and missing supplies to the appropriate personnel.
• Ensure cleaning materials and equipment are properly used, stored and maintained.
• Handle guests' personal belongings and property with care while respecting their privacy.
• Follow established cleaning schedules and housekeeping procedures.
• Collect and manage used linen and towels in accordance with the facility's laundry procedures.
• Respond to guest housekeeping requests promptly and professionally.

Skills

• Good attention to detail
• Knowledge of hygiene and cleaning standards
• Honest
• Reliable
• Organised
• Respectful of guest privacy
• Ability to perform routine physical duties
• Good communication skills
• Teamwork skills
• Customer-focused
• Committed to quality service
• Ability to work under pressure
• Ability to meet operational expectations

Qualifications

• Grade 12 Certificate is preferred.
• Previous housekeeping or cleaning experience is an added advantage.
• Relevant hospitality industry experience is an added advantage.

How to Apply

Job application procedure
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Interested candidates should submit their CV, cover letter and any requested supporting documents