Key Account Specialist

Hybrid Designs PLC / RIDE is at the forefront of mobility technology, dedicated to building simple, practical, and efficient mobility solutions across Ethiopia and Africa. Our mission is to provide safe, reliable, and accessible transportation services that improve quality of life and connect people to opportunity.

We are building a high-performing team of professionals passionate about innovation, customer experience, and sustainable growth. If you thrive in relationship management, business growth, and delivering value to clients, we invite you to join our team.

Job Summary: Key Account Specialist

We are seeking a proactive and relationship-driven Key Account Specialist to manage, support, and grow strategic corporate partnerships within our transport-hailing business.

The successful candidate will be responsible for onboarding corporate clients, ensuring successful adoption and utilization of RIDE PLUS, maintaining strong client relationships, resolving customer needs, and identifying opportunities to grow existing accounts.

This role requires excellent communication skills, client relationship management experience, and the ability to drive long-term customer satisfaction and business growth.

Key Responsibilities

Account Management & Client Relationship

• Serve as the primary point of contact for assigned corporate accounts.
• Build and maintain strong relationships with corporate clients to ensure long-term engagement and satisfaction.
• Conduct regular follow-ups and account reviews to understand client needs and improve service experience.
• Ensure high retention rates and strengthen partnerships with existing clients.

Corporate Client Onboarding & Support

• Lead onboarding processes for newly acquired corporate partners.
• Support clients in registering, activating, and effectively utilizing the RIDE PLUS platform.
• Provide training and continuous guidance to improve adoption and usage.
• Address client concerns and coordinate internally for timely issue resolution.

Account Growth & Business Development

• Identify opportunities to increase account utilization and expand partnerships within existing clients.
• Support efforts to acquire new corporate accounts and strategic partnerships.
• Promote relevant products and services aligned with client needs.

Performance Monitoring & Reporting

• Monitor account performance, engagement levels, and client satisfaction.
• Prepare periodic reports on account status, retention, growth opportunities, and key performance metrics.
• Track client feedback and recommend improvements.

Cross-functional Collaboration

• Work closely with operations, finance, marketing, and technology teams to ensure effective service delivery.
• Escalate operational challenges affecting customer experience and follow through on resolutions.

Market Awareness &Representation

• Stay informed about market trends, competitor activities, and industry developments.
• Represent the company during meetings, events, and partnership engagements.