Lodge Manager

Key Responsibilities
· Overall oversee daily operations of the lodge/ villa, including accommodations, food &beverage, dining, recreational activities, and guest services.
· Supervise lodge staff, including training, scheduling, and performance management.
· Ensure the highest standards of guest satisfaction by providing personalized service and resolving any guest issues or concerns.
· Enforce health and safety standards and procedures.
· Stay updated on industry trends, regulations, and best practices.
· Ensure positive guest experience and great attention to detail throughout the guests' stay.
 
Required Skills/ Attitude/ Qualifications:
· A positive, energetic, and caring attitude.
· Willingness to assist in all departments.
· Fostering successful teamwork and building strong rapport within the team.
· Experience in running all aspects of the different lodge departments.
· Excellent People skills.
· Excellent Computer Skills (Windows, Office, especially Excel, Res-request, and Sage POS)
· Strong leadership and communication skills.
· Knowledge of Kwandwe wildlife conservation and sustainable practices.
· Excellent organizational and problem-solving abilities.
· Ability to work under pressure.
· Excellent knowledge of Food and Beverage and service
· Ability to communicate effectively in English
· 5 years’ experience at a similar Safari Lodge Operation position will be highly advantageous, and a proven track record in leadership roles.
· Valid Driver's License