Reservationist

Minimum Requirements

• Grade 12 / Matric certificate
• Minimum 2–3 years’ experience in reservations or front office administration
• Previous hospitality, lodge, or hotel experience essential
• Must be fluent in both English and French
• Experience working on reservation systems and booking platforms
• Computer literate in Microsoft Office
• Excellent communication and customer service skills
• Strong organisational and administrative abilities
• Ability to multitask and work under pressure
• Excellent telephone and email etiquette
• Attention to detail and accuracy
• Ability to work shifts, weekends, and public holidays if required

• Strong customer service orientation
• Professional communication skills
• Time management and organisation
• Problem-solving abilities
• Attention to detail
• Ability to work independently and within a team
• Sales and upselling skills advantageous
• Ability to handle confidential information professionally