Medical Service Technician

MEDICAL SERVICE TECHNICIAN, Pretoria. Salary: R12000-R14000 Company Car provided R700 Cellphone allowance The Field Service Technician is responsible for delivering high-quality technical support and service across the inland region and bordering provinces. This includes fault-finding, troubleshooting, and repairs on all THE COMPANY equipment, while ensuring strong customer relationships and exceptional service standards. The role requires efficiency in call-out turnaround times, accurate technical assessments, and timely completion of services and repairs to enhance customer satisfaction and retention. As the Service Technician you will be responsible for: ? Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement list below is representative of the knowledge, skill, and/or ability required. Technical Service Delivery • Diagnose, troubleshoot, and repair THE COMPANY equipment to full operational functionality. • Execute planned preventative maintenance and service level agreements. • Complete warranty repairs and provide inspection reports to Quality & Regulatory Compliance (QRC). • Perform field actions as required by the Quality team. Customer Engagement & Relationship Management • Maintain and develop strong relationships with customers. • Conduct in-service training and product education sessions. • Promote extended warranties, service level agreements, and preventative maintenance plans. • Ensure high levels of customer satisfaction through timely and professional service. After sales & Business Development • Develop and expand the service business within the designated region through proactive customer engagement and identification of new service opportunities. • Analyse regional market trends, customer needs, and equipment installed base to identify growth opportunities and improve service penetration. • Achieve regional sales and revenue targets for service offerings, including spare parts, preventative maintenance agreements, assessments, repairs, and service level agreements. • Contribute to overall business growth by increasing customer retention, expanding service contract coverage, and maximising aftermarket revenue opportunities. • Prepare and implement regional service growth plans in alignment with company objectives. Operational Excellence • Plan and execute service backorders and schedule callouts. • Complete job cards and maintain accurate records of all service activities. • Manage stock for planned repairs and services. • Maintain company vehicle in good condition and adhere to mileage and route planning protocols Compliance & Safety • Adhere to all safety protocols and quality standards for THE COMPANY products. · Ensure compliance with warranty processes and procedures. Knowledge/Qualifications & Experience • Minimum Grade 12 and relevant tertiary/technical qualification. • Minimum 5 years of field service experience. • Strong technical, electrical and mechanical acumen. • Basic computer literacy (MS Excel, Outlook). • Valid driver’s license (Code 08/EB); PDP advantageous. • Minimum 3 years’ experience driving a company vehicle. • Ability to work independently with excellent time management skills. Skills & Attributes • Excellent communication and customer service skills. • Attention to detail and strong organisational ability. • Energetic, proactive, and a team player. • Solid business acumen with ability to plan and prioritize tasks. • Punctual and deadline driven. • Willingness to travel and work outside normal office hours as required. APPLY NOW Email: exxxxx@staffworxrecruit.co.za / jxxxxx@staffworxrecruit.co.za Tel: 012?546?1824 WhatsApp: 073?523?5694 Apply Online: staffworxrecruit.co.za