Responsibilities:
- Supervise daily pastry shop operations and ensure smooth workflow across all units.
- Monitor production activities to ensure timely preparation and delivery of products.
- Coordinate staff schedules, attendance, and operational assignments.
- Ensure excellent customer service and prompt resolution of customer complaints.
- Monitor stock levels, inventory usage, and coordinate procurement needs.
- Ensure compliance with food safety, hygiene, and operational standards.
- Track operational performance and provide regular reports to management.
- Ensure efficient use of operational resources to minimise waste and improve productivity.
- Support management in implementing operational policies and process improvements.
- Monitor product quality and consistency across all production activities.
- Assist with staff training, supervision, and performance monitoring.
- Ensure the shop environment remains clean, organised, and customer-friendly.
Requirements:
- A minimum of an HND in business administration, management, hospitality, or a related field.
- A minimum of 3–5 years of experience in operations management, preferably in food production, hospitality, bakery, or retail business.
- Strong leadership and team management skills.
- Good problem-solving and decision-making ability.
- Excellent organisational and communication skills.
- Ability to work under pressure and manage multiple responsibilities.
- Proficiency in Microsoft Office and reporting tools is an advantage.
Key Competencies:
- Leadership and supervision
- Operational efficiency
- Inventory management
- Customer service management
- Attention to detail
- Time management
- Accountability and professionalism
Remuneration: NGN 200,000 Monthly
