Operations Manager

Minimum Requirements

• Certificate in Supply Chain Management (NQF Level 5)
• Valid Code 10 Driver’s Licence
• Minimum 5 years’ experience in cargo, logistics or warehouse operations
• Minimum 3 years’ management experience
• Experience handling HR and IR matters
• Knowledge of health & safety and regulatory compliance
• Computer literate
• Willing to work abnormal hours when required

Key Skills

• Strong leadership and people management
• Problem solving and decision making
• Process driven and organised
• Attention to detail
• Customer service focus
• Collaboration and communication skills

Duties & Responsibilities

• Manage and oversee daily cargo and warehouse operations
• Allocate staff and resources to ensure smooth workflow
• Manage rosters, attendance and team performance
• Ensure compliance with safety, security and operational procedures
• Lead, coach and support employees
• Handle disciplinary and IR-related matters when required
• Monitor vehicles, equipment and operational resources
• Conduct audits, incident reporting and corrective actions
• Ensure accurate cargo processing, planning, manifesting and billing
• Manage customer and supplier relationships
• Resolve operational issues and improve service delivery
• Maintain on-time performance and support business objectives

Advantageous Training (Beneficial)

• Dangerous Goods Category 6
• Aviation Security Level 3
• Live Animal / Perishable Training
• Safety Management Systems
• Cargo Warehouse Operations Training
• Winfreight and IQSMS systems knowledge