Outbound Team Leader

Minimum Requirements:

• Grade 12 / Matric essential; a relevant qualification in Logistics, Supply Chain, Warehousing or Operations Management will be advantageous.
• Proven experience in a Distribution Centre / warehouse outbound environment, preferably within retail, fashion, FMCG or e-commerce operations.
• Previous team leader or supervisory experience, with the ability to lead, motivate and manage an outbound team effectively.
• Sound knowledge of outbound processes, including store replenishment, online picking, packing, dispatch, shipping and product flow.
• Good understanding of warehouse management systems and the ability to use operational systems to support daily workflow and reporting.
• Experience in managing productivity, service levels, compliance, cost performance and operational targets.
• Ability to conduct and support inventory counts, stock accuracy checks and related outbound controls.
• Strong problem-solving ability with a hands-on, practical approach to daily operational challenges.
• Excellent planning, coordination and communication skills, with the ability to work across teams and support management priorities.
• Ability to identify operational risks, escalate issues timeously and assist in implementing corrective action.
• Strong attention to detail, with a commitment to quality, accuracy, efficiency and loss reduction.
• Knowledge of operational logistics standards, health and safety requirements and sustainability targets.
• Ability to work well under pressure in a fast-paced, deadline-driven DC environment.
• A collaborative and people-focused leadership style, with the ability to develop, guide and empower team members.
• Positive, adaptable and solutions-driven mindset, with the ability to respond effectively to change.
• Reliable, accountable and self-aware, with a strong understanding of how individual leadership impacts overall team performance.

• Lead, manage, and organize an outbound department team, and monitor productivity.
• Support outbound Department Manager in maximizing operational excellence, quality, and efficiency by proactive analysis of logistics processes and management of workflows.
• Responsible for retail store allocation & replenishment and online picking, pick location storage and replenishment, packing, potential future outbound VAS, and shipping to fulfil customer expectations.
• Secure efficiency and smooth operations in a cost-efficient way and according to the clients operational & sustainability standards.
• Guarantee optimal product availability and picking.
• Understand the features of the systems used in the warehouse, being able to run the operation on a daily basis.
• Responsible to conduct inventory counts.
• Identify risks and issues in daily DC outbound department team and report to outbound Department Manager to support, resolving identified risks, issues, and follow-up.