Passenger Vehicle Booking Clerk - Western Cape, Somerset West

Responsibilities:

• Schedule service, maintenance, repair, and diagnostic appointments for customers
• Answer incoming calls, emails, and online booking requests
• Confirm appointments and send reminders to customers
• Gather and accurately capture customer and vehicle information
• Coordinate booking schedules with service advisors and workshop manager
• Manage workshop capacity to optimize technician productivity
• Follow up on missed appointments and reschedule where necessary
• Inform customers about service campaigns, recalls, and maintenance requirements
• Maintain accurate records on dealership management systems
• Ensure compliance with brand and dealership customer service standards
• Assist with customer queries regarding service processes, estimated timelines, and dealership procedures
• Support Service Advisors with administrative duties when required
• Accurate filing of Job cards
• Processing of cash receipts
• Monitoring cash outstanding

• Grade 12 (Matric)
• 2-5 Years' experience in booking, reception, call centre, or administrative roles in the motor industry would be advantageous
• Previous working experience in an automotive dealership or customer service environment essential
• Computer literacy, including Microsoft Office products
• Familiarity with dealership management systems (such as Autoline or similar) would be highly beneficial
• Own transport would be a plus
• Motor industry experience essential!

• Customer focus
• Communication & influence
• Teamwork & collaboration
• Planning & organizing
• Problem solving