Passenger Vehicle Fleet Aftersales Administrator (Corporate Fleet, Government, Rental) - OEM Level - Gauteng,

Responsibilities:

• Track and monitor vehicle downtime (VOR), repair progress, and parts availability
• Ensure timeous and accurate communication with customers, dealers, and internal stakeholders
• Assist in coordinating activities between Parts & Accessories, Technical, Warranty, and dealer network
• Support the reduction of vehicle off-road time through proactive monitoring and escalation
• Prepare and collate weekly and monthly fleet performance reports
• Maintain proper record keeping and documentation of all cases
• Provide general administrative support and handle internal and external queries
• Ensure adherence to internal processes, policies, and SLA requirements

• Matric
• Qualified trade test technician
• Relevant tertiary qualification would be an advantage
• At least 3 years’ experience in a fleet aftersales administrative role within the automotive environment, dealership or OEM
• Proficient in Microsoft Office (Word, PowerPoint, Outlook)
• Excel – minimum intermediate to advanced level
• High level of computer literacy essential
• Good time management and prioritization skills
• Ability to work in cross-functional teams
• Understanding of fleet operations and aftersales environment (advantageous)
• Motor Industry experience Essential!

• Work outside of working hours when required
• Travel when required
• Valid Driver’s License