UNIT MANAGERS

Full Time 2 months ago Kenya

Employment Information


Position Summary:
• The position is responsible for overseeing and managing sales activities, customer service, performance and administration of the unit office.


Key responsibilities:
• Lead and manage sales and customer service teams, providing guidance, coaching, and mentoring as needed to meet and exceed set targets
• Develop and implement sales strategies and plans to achieve growth.
• Analyze market trends, competition, and customer needs to identify business opportunities
• Build and maintain strong customer relationships to ensure customer satisfaction and loyalty
Respond to customer inquiries and resolve customer complaints
Monitor daily, weekly and monthly sales performance, track sales metrics, and report on sales results
Collaborate with other departments to align sales efforts and support overall business objectives
• Train and onboard new sales team members, providing them with the necessary knowledge and skills to succeed
• Identify areas for process improvement and implement solutions to enhance sales efficiency and effectiveness


Key requirements:
Diploma or Degree in Business, Marketing or related field
3-5years proven experience in managing field teams, preferably in membership recruitment.
Results oriented with a strong drive to achieve sales targets
Demonstrated ability to lead and motivate a sales team
Strong ability to analyze market trends and customer data
Ability to use CRM software and sales tools
Excellent communication and interpersonal skills

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