Warehouse Operations Manager

WAREHOUSE OPERATIONS MANAGER Location: Rosslyn, Pretoria Remuneration: CTC ± R55,000 per month (experience/qualifications dependent) BENEFITS • Discovery Medical Aid – 50/50 employer/employee • Gap Cover (optional) – 50/50 employer/employee • Old Mutual Pension Fund – 7.5% employer/employee • Company contributions: Death, Disability, Severe Illness & Funeral Cover • Travel allowance included in CTC ROLE OVERVIEW The Operations Manager oversees the full end to end operational value chain, including inbound logistics, outbound distribution, inventory management, demand planning, warehouse operations, and customer delivery performance. The successful candidate will be analytical, process driven, and able to manage multiple priorities in a high volume, fast paced environment. Strong Excel capability and Sage X3 experience are highly advantageous. KEY RESPONSIBILITIES Inventory Management • Maintain inventory accuracy across all warehouse locations. • Ensure optimal stock levels to meet customer demand. • Investigate and resolve inventory discrepancies. • Implement inventory control processes and best practices. • Lead cycle counts and annual stock takes. • Ensure accurate and up to date Sage X3 inventory records. Inbound Operations • Manage receiving, verification, and put away of incoming stock. • Coordinate with suppliers and logistics partners. • Monitor inbound schedules and address delays proactively. • Ensure compliance with quality and receiving standards. Outbound Operations • Oversee order processing, picking, packing, and dispatch. • Develop daily dispatch plans to meet delivery commitments. • Liaise with transport providers and customers to ensure OTIF delivery. • Drive continuous improvement in outbound performance. Demand Planning & Supply Chain Coordination • Develop demand forecasts using historical data and business intelligence. • Align inventory availability with Sales, Finance, and Procurement. • Identify supply risks and implement mitigation plans. • Support replenishment planning and purchasing recommendations. Customer Service & Delivery • Ensure customer delivery expectations are consistently met. • Manage fulfilment risks and communicate delays proactively. • Improve customer satisfaction through operational excellence. • Resolve delivery, stock availability, and logistics related complaints. Process Improvement & Reporting • Develop and monitor operational KPIs and dashboards. • Use advanced Excel tools for reporting and analysis. • Identify opportunities to improve productivity, inventory turns, and delivery performance. • Lead continuous improvement and cost optimisation initiatives. Team Leadership • Lead and develop warehouse and operational teams. • Set performance objectives and conduct reviews. • Foster a culture of accountability, teamwork, safety, and continuous improvement. • Ensure compliance with health, safety, and company policies. KEY PERFORMANCE INDICATORS (KPIs) Customer Service & Delivery • OTIF delivery performance • Order fulfilment rate • Customer delivery satisfaction Inventory Management • Inventory accuracy • Stock take accuracy and variance • Inventory days on hand • Reduction in obsolescence and write offs Operational Excellence • Dispatch plan execution • Warehouse productivity • Order processing turnaround time • Inbound receiving accuracy Planning & Forecasting • Forecast accuracy • Inventory availability • Reduction in stock outs • Working capital optimisation Quality & Compliance • Adherence to QMS and ISO 13485 requirements • Compliance with procedures and work instructions • Audit support and corrective action implementation QUALIFICATIONS • Degree or Diploma in Supply Chain, Logistics, Operations Management, Business Management, or related field. • Professional supply chain/logistics certifications advantageous. EXPERIENCE • Minimum 5 years in Operations, Supply Chain, Logistics, or Warehouse Management. • Proven experience in inventory, warehousing, and distribution. • Experience in demand planning and forecasting. • Experience managing 3PLs and transport partners. • Experience leading operational teams. Preferred • Sage X3 ERP experience. • Experience in medical devices, healthcare, manufacturing, or distribution. KNOWLEDGE, SKILLS & COMPETENCIES Technical Skills • Advanced Excel (Pivot Tables, VLOOKUP/XLOOKUP, Power Query advantageous) • Data analysis and dashboard creation • Strong ERP knowledge (Sage X3 preferred) • Inventory management and supply chain planning • Strong analytical and reporting capability Core Competencies • Strong planning and organisational skills • Excellent problem solving and decision making • High attention to detail • Results driven and execution focused • Strong communication and stakeholder management • Ability to manage multiple priorities under pressure • Continuous improvement mindset TO APPLY – STAFFWORX RECRUITMENT Tel: 012 xxx xxxx WhatsApp: 073 xxx xxxx Email: jxxxxx@staffworxrecruit.co.za / exxxxx@staffworxrecruit.co.za Website: staffworxrecruit.co.za