Account Manager (SaaS)

Duties & Responsibilities

• Manage and grow a portfolio of key client accounts within the SaaS environment
• Build strong, long-term client relationships to drive retention and customer satisfaction
• Identify opportunities for upselling and cross-selling products and services
• Oversee the full account lifecycle, including onboarding, renewals, and contract negotiations
• Collaborate with internal teams (Sales, Customer Success, Product) to deliver value to clients
• Monitor account performance and provide strategic insights to improve client outcomes
• Prepare and present reports, forecasts, and account plans
• Stay up to date with industry trends and SaaS developments

• Bachelor’s degree in Business, Marketing, IT, or related field
• 3–5 years’ experience in Account Management or Sales within a SaaS or technology environment
• Proven track record of managing accounts and achieving revenue targets
• Strong understanding of the SaaS business model and subscription-based sales
• Experience managing client stakeholders at various levels
• Excellent communication, negotiation, and presentation skills
• Strong analytical and problem-solving abilities

• Experience with CRM systems (e.g., Salesforce, HubSpot)
• Knowledge of customer success strategies and lifecycle management
• Ability to work in a fast-paced, target-driven environment