Client Service Manager

Role Overview

The Client Service Manager will serve as the primary liaison between Micdee Design Limited and its clients, ensuring seamless communication, project satisfaction, and long-term relationship management. The ideal candidate will combine strong client service expertise with a solid technical background in architecture, civil engineering, or building construction to effectively understand and manage client expectations across all project phases.

Key Responsibilities

• Act as the primary point of contact for all client interactions from project initiation to completion
• Build and maintain strong, long-term client relationships to ensure repeat business and referrals
• Translate client requirements into clear project briefs for internal teams design, site, and operations
• Monitor project progress and proactively communicate updates, risks, and solutions to clients
• Collaborate with project managers, architects, and site teams to ensure alignment with client expectations
• Manage client feedback, complaints, and escalations professionally and efficiently
• Ensure timely delivery of projects in line with agreed scope, quality, and timelines
• Support the business development team in client acquisition, proposals, and presentations
• Track client satisfaction metrics and implement strategies for continuous improvement
• Prepare reports on client interactions, project status, and service performance

Requirements

• Bachelor’s degree in Architecture, Civil Engineering, Building Technology, or a related field
• Minimum of 3–5 years experience in client service, project coordination, or relationship management within the construction/design industry
• Strong understanding of construction processes, architectural design, and project delivery
• Excellent communication, negotiation, and interpersonal skills
• Ability to manage multiple projects and clients simultaneously
• Strong problem-solving skills with a proactive approach
• Proficiency in Microsoft Office and project management tools
• Professional certifications or memberships e.g., NIA, NSE, CORBON are an added advantage

Key Competencies

• Client Relationship Management
• Project Coordination & Oversight
• Communication & Stakeholder Management
• Problem Solving & Conflict Resolution
• Attention to Detail
• Time Management & Organization