Out of Hours Consultant

Key Responsibilities

• Deliver exceptional customer service by building and maintaining strong relationships with clients and healthcare professionals.
• Manage staffing requests, bookings, cancellations, and attendance confirmations via phone, email, WhatsApp, and CRM systems.
• Act as the primary point of contact during rostered out-of-hours shifts, ensuring seamless service and effective shift handovers.
• Handle payroll-related queries and liaise with internal departments to resolve operational matters.
• Maintain accurate candidate and client records on the CRM, ensuring all interactions are captured and updated.
• Build and maintain a pool of available healthcare professionals through proactive outbound calls and database management.
• Monitor and respond to emails promptly, provide shift updates, and prepare handover reports.
• Promote SD Recruitment's services while supporting client retention and business growth.
• Collaborate with Payroll, Sales, Compliance, and other internal teams to ensure efficient service delivery.
• Perform additional operational duties as required.

Minimum Requirements

• Minimum of 2 years' experience in Customer Service, Sales, Call Centre, Recruitment Support, or a similar role.
• Willingness to work rostered shifts, including weekends, and public holidays.
• Excellent communication, customer service, and telephone skills.
• Strong organisational, problem-solving, and decision-making abilities.
• Self-motivated with the ability to perform in a fast-paced environment.
• Previous experience in out-of-hours medical recruitment will be advantageous.