Support Consultant

Key Responsibilities

• Provide day-to-day operational and administrative support to Medical Consultants.
• Coordinate and confirm locum bookings across client booking platforms.
• Verify candidate compliance and eligibility before confirming bookings.
• Contact and schedule healthcare professionals for available shifts, including urgent and short-notice placements.
• Confirm attendance with client facilities and ensure booking accuracy.
• Maintain regular communication with healthcare professionals to update availability, contact details, and assignment interest.
• Liaise with client facilities to identify current and upcoming staffing requirements.
• Act as the primary point of contact for assigned client portfolios when Medical Consultants are unavailable.
• Assist with payroll-related administration, timesheet follow-ups, and booking documentation.
• Add and maintain candidates on relevant communication platforms, including WhatsApp groups and client systems.
• Support Medical Consultants during client visits, events, and handovers when required.
• Ensure all communication is accurately recorded and conducted through the appropriate systems.
• Maintain strict confidentiality of all candidate, client, and company information.
• Perform additional operational duties as required to support business needs.

• Matric (Grade 12).
• Minimum of 2 - 3 years call centre experience (outbound) OR a minimum of 1 - 2 years previous experience in administration, customer service, recruitment support, healthcare staffing, or a similar coordination role 
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to multitask in a fast-paced environment.
• High attention to detail and accuracy.
• Proficient in Microsoft Office and computer-based systems.
• Ability to work independently while collaborating effectively within a team.
• Professional, customer-focused approach with excellent problem-solving skills.
• Willingness to provide operational support outside standard office hours when required.

• An opportunity to join a dynamic and growing healthcare recruitment team.
• A supportive, collaborative working environment.
• Ongoing learning and development opportunities.
• The chance to make a meaningful impact by supporting the delivery of quality healthcare staffing services.